Legal Policies

1. Overview

This Refund Policy outlines the conditions under which you may be eligible for a refund for purchases made through our onward ticketservice. We aim to provide a clear and fair refund process while maintaining the integrity of our service.

By using our service, you acknowledge that you have read and understand this Refund Policy. This policy may be updated from time to time, and your continued use of our service constitutes acceptance of any changes.

2. Refund Eligibility

You may be eligible for a refund in the following circumstances:

• System Error: If your ticket arrives late and cannot be used, you are eligible for a full refund.
• Errors on Our Part: If your ticket contains errors caused by us, such as incorrect passenger details, you are eligible for a refund.
• Duplicate Orders: If you were charged multiple times for the same reservation due to technical issues on our side.
• Service Not Rendered: If you paid for our service but did not receive your onward ticket within the promised delivery timeframe.

Ineligible Cases: Refunds are generally not available if you simply change your mind, no longer need the service, or if you are denied entry to a country for reasons unrelated to your onward ticket (such as visa issues, insufficient funds, or other immigration concerns).

3. Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team via email at booking@bestonwardticket.pro with the subject line "Refund Request - [Your Booking Reference ID]".
2. Provide your booking reference ID, the date of purchase, and the email address used for booking.
3. Clearly explain the reason for your refund request, with details about what happened.
4. Include any relevant documentation to support your claim. Please provide any relevant documentation to support your claim, such as evidence of multiple charges for the same order (e.g., bank statements, payment confirmations, or transaction receipts showing duplicate charges).

All refund requests must be submitted within 24 hours of purchase or within 24 hours of the payment system error that led to your refund request (such as duplicate charges or failed transactions). Requests submitted after this timeframe may be reviewed on a case-by-case basis at our discretion.

4. Processing Timeline

Our team will review your refund request within 2 business days and notify you of the decision via email. If your refund is approved, the processing time depends on your original payment method:

• Credit/Debit Cards: Refunds typically appear on your statement within 5-7 business days after approval, though some banks may take up to 10 business days to process the refund.
• PayPal: Refunds are usually processed within 2-3 business days.
• Other Payment Methods: Processing times vary based on the specific payment provider.

Please note that while we process refunds promptly on our end, we cannot control the processing time of financial institutions or payment providers.

5. Exceptions

In certain exceptional circumstances, we may consider refund requests that fall outside the eligibility criteria outlined above. These situations will be evaluated on a case-by-case basis, taking into account factors such as service issues, unusual circumstances, or technical problems.

We reserve the right to deny refund requests that do not meet our eligibility criteria or that we determine to be fraudulent or abusive. However, we will always strive to be fair and reasonable in our evaluation process.